Limited Hardware Warranty

For Products Purchased from 3vNet Inc.
on or after October 15, 2009

Please see below for products purchased/installed before this date.


WHAT IS COVERED:

3vNet Inc. warrants each new Hardware Product, for a period as defined below from the date of purchase of the product by an authorized 3vNet Inc. system integrator, to be free from defects in materials or workmanship under conditions of normal use and specified ambient temperature when installed and operated in accordance with vNet product specifications, applicable National Electrical Code provisions, and Safety Standards of Underwriters Laboratories. 3vNet will, at its sole option, repair or replace the product with a like product. The warranty extends only to products purchased directly from 3vNet Inc. or an Authorized 3vNet Reseller.

The full commitment of this warranty is extended to the End User (homeowner or building owner) purchasing the 3vNet Inc. product from an authorized 3vNet Inc. systems integrator. However all End User access to warranty provisions, must be made and managed by an authorized 3vNet systems integrator. Due to local installation, programming and application considerations an End User must work through an authorized 3vNet Inc. systems integrator to make any warranty claim.

This warranty covers 3vNet Inc. factory diagnosis of problems with the System and the cost of 3vNet Inc. factory labor (except as provided below) for repair, replacement, or adjustment (at vNet’s option) of any and all vNet components, as necessary to restore the System to normal operation.


LIFE OF WARRANTY:

3vNet Inc. hardware products come complete with a two (2) year warranty from the date of shipment from 3vNet Inc.

Vibe Products that are an exception to this warranty and have a (1) year warranty plan are as follows.

  1. Vibe Media Streamer
  2. Vibe Audio Server Products

The 3vNet Hardwired Lighting System has an (8) year prorated warranty as follows.

Date of Shipment/
Years

Percentage of Cost of Replacement Parts Credit

2

100%

3,4 & 5

50%

6 through 8

25%



WHAT IS NOT COVERED:

  1. Damage or improper operation determined by 3vNet Inc. to be due to abuse, misuse, or accident, such as:
    1. Use of incorrect line voltages;
    2. Use of incorrect fuses or breakers;
    3. Failure to follow operating instructions provided by 3vNet;
  2. In-transit damage and improper maintenance
  3. Failure to maintain and operate equipment in accordance with applicable National Electrical Code provisions, and in accordance with Safety Standards of Underwriters Laboratories; Failure to maintain equipment under specified ambient temperature; Vandalism; and Fire, flood, lightning strike, “Acts of God”, and other problems beyond the control of 3vNet.
  4. Labor costs to remove and reinstall 3vNet Inc. Equipment, other auxiliary equipment, electronic fixture packs and/or ballasts.
  5. Components and equipment external to the 3vNet Inc. Hardware, such as:
    1. Lamps
    2. Ballasts, sockets, and fixtures
    3. Wiring between ballasts and lamps
    4. Building wiring between dimmer panels and lamps
    5. Building wiring between controls and control or dimmer panels
    6. Time clocks
    7. Audio-visual equipment
    8. Motion detectors
  6. Unauthorized or improper repairs or adjustments
  7. The cost of repairing or replacing equipment other than the product
  8. Equipment not commissioned by a 3vNet Inc. authorized systems integrator

On-site labor costs to diagnose issues with, and remove, repair, replace, adjust, reinstall and/or reprogram the System, at 3vNet’s option, all of which will be paid by Customer at the then current Support Service price.

If a problem on a service call is diagnosed by a 3vNet Inc. authorized systems integrator as a no covered problem, 3vNet Inc. will no longer provide service under this warranty unless the customer covers the cost of the service call at 3vNet Inc.


WARRANTY TERMS FOR HARDWARE

PLEASE READ THESE WARRANTY TERMS IN FULL PRIOR TO INSTALLING OR USING THE COLORADO VNET SYSTEM AND/OR COMPONENTS. THE INSTALLATION AND USE OF THE SYSTEM OR ANY OF ITS COMPONENTS INDICATES THAT YOU AGREE TO BE BOUND BY THESE TERMS.

ONE-YEAR LIMITED WARRANTY

3vNet Inc. warrants that the product will be free from defects in material and manufacture and will conform to 3vNet’s specifications for the components. 3vNet further warrants that for a period of 12 months after the shipment of the product from 3vNet will function in accordance with its specification, provided that it is installed and maintained in accordance with 3vNet instructions and is not subjected to unauthorized modifications/repairs and/or alterations, misuse or abuse, Acts of God beyond the control of 3vNet, (including without limitation hurricanes, tornadoes, floods, earthquakes, and/or other severe weather, incorrect/improper storage and/or handling, installations for which it was not intended. This warranty extends only to products purchased directly from 3vNet Inc. or an Authorized 3vNet Reseller.

TWO-YEAR LIMITED WARRANTY

3vNet Inc. warrants that the product will be free from defects in material and manufacture and will conform to 3vNet’s specifications for the components. 3vNet further warrants that for a period of 24 months after the shipment of the product from 3vNet will function in accordance with its specification, provided that it is installed and maintained in accordance with 3vNet instructions and is not subjected to unauthorized modifications/repairs and/or alterations, misuse or abuse, Acts of God beyond the control of 3vNet, (including without limitation hurricanes, tornadoes, floods, earthquakes, and/or other severe weather, incorrect/improper storage and/or handling, installations for which it was not intended. This warranty extends only to products purchased directly from 3vNet Inc. or an Authorized 3vNet Reseller.

EIGHT-YEAR LIMITED WARRANTY

3vNet Inc. warrants that the product will be free from defects in material and manufacture and will conform to 3vNet’s specifications for the components. 3vNet further warrants that for a period of 96 months after the shipment of the product from 3vNet will function in accordance with its specification, provided that it is installed and maintained in accordance with 3vNet instructions and is not subjected to unauthorized modifications/repairs and/or alterations, misuse or abuse, Acts of God beyond the control of 3vNet, (including without limitation hurricanes, tornadoes, floods, earthquakes, and/or other severe weather), incorrect/improper storage and/or handling, installations for which it was not intended. This warranty extends only to products purchased directly from 3vNet Inc. or an Authorized 3vNet Reseller.

DISCLAIMER: OTHER/PREVIOUS WARRANTIES

The preceding warranties are the exclusive and sole express warranties given by COLORADO VNET CORP. They supersede any prior, contrary or additional representations, whether oral or written. COLORADO VNET CORP. HEREBY DISCLAIMS AND EXCLUDES ALL OTHER WARRANTIES-WHETHER EXPRESS, IMPLIED, OR STATUTORY-INCLUDING ANY ARISING FROM COURSE OF DEALING OR USAGE OF TRADE, ANY WARRANTY OF MERCHANTABILITY AND ANY WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE, except that for product purchased directly by a consumer, any implied warranties are limited in duration to the term of the express warranties provided above.

CORRECTIVE ACTION FOR ANY NON-CONFORMITY

If during the applicable Warranty Period, the product does not conform to the preceding Warranties, the Owner shall notify 3vNet Inc. as provided below, and within a reasonable time 3vNet Inc. will provide, at its option, one of the following: (1) a replacement product for any non-conforming or defective component (such replacement product may be new or refurbished and be comparable/compatible in function and performance to a new product) or (2) the price and/or a % at which 3vNet Inc. sold the non-conforming product. In the event of repair or replacement, there may be a loss of data in the memory of the product for which warranty service is sought. 3vNet Inc. will not provide, and will not be liable for, labor, costs of removal or reinstallation of product, disposal, freight, taxes, or other incidental charges.

For any breach of warranty, the Owner must notify 3vNet Inc. through their authorized 3vNet Inc. Reseller within thirty (30) days after discovering the non-conformity. The notice must describe the location and nature of the non-conformity. The owner must give 3vNet Inc. a reasonable opportunity to provide technical assistance to resolve and/or repair the claimed non-conformity before undertaking any repairs, removal or replacement. All products returned to 3vNet Inc. require a Return Merchandise Authorization (RMA) number. The RMA number is obtained from the 3vNet Inc. Technical Support Department. The RMA number must be clearly marked on the outside of each box. The RMA is valid for a 30-day period. After the 30-day period, the RMA will be cancelled. Any shipments received not consistent with the RMA or after the RMA is cancelled, will be refused. 3vNet Inc. is not responsible for products returned without a valid RMA number. Compliance with the requirements of this paragraph is a condition to coverage under the Warranty: If these requirements are not complied with, 3vNet Inc. will have no obligation to provide any remedy for any breach of warranty.

DISCLAIMER OF INCIDENTAL AND CONSEQUENTIAL DAMAGES

IN NO EVENT SHALL COLORADO VNET CORP BE LIABLE FOR ANY INCIDENTAL, SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES, WHETHER RESULTING FROM NONDELIVERY OR FROM THE USE, MISUSE OR INABILITY TO USE THE PRODUCT OR FROM DEFECTS IN THE PRODUCT OR FROM COLORADO VNET CORP'S OWN NEGLIGENCE. This exclusion applies even if the remedy provided by 3vNet Inc. fails of its essential purpose.


SOFTWARE AGREEMENT

3vNet Inc. products are all provided with Internal/Pre-Installed Software/Firmware 3vNet Inc. shall, at its expense, provide a correction or workaround for any reproducible errors that may be discovered in the Internal Use/Pre-installed Software if found and reported to 3vNet Inc.

This warranty shall not apply if any Software packages both Internal/Pre-Installed and/or Set-up/Use software applications are used or altered in any manner, including, without limitation, unauthorized or improper modifications or adjustments misuse, abuse or negligence.

You may only use the software as designed. You may not reverse, assemble, or decompile the software.

Carefully read this License Agreement and the Limited Warranty statement before operating the equipment. The rights to the software are licensed, not sold. 3vNet Inc. or its licensors continue to own all intellectual property rights to the software, and you will be granted certain rights to use the software upon your acceptance of this license. Rights in the software are offered only on the condition that you agree to all terms and conditions of the License Agreement. Operating the equipment indicates your acceptance of these terms and conditions.

CERTIFIED INSTALLER, DISTRIBUTED SOFTWARE WARRANTY

3vNet Inc. warrants the System SET-UP and USE Software for a period of ninety (90) days after delivery to System Integrator will perform substantially in accordance with the vNet Documentation. Therefore, 3vNet Inc. shall, at its expense, provide a correction or workaround for any reproducible errors that may be discovered in the Set-up/Use Software and reported to 3vNet Inc. by System Integrator during the warranty period and deliver an updated version to System Integrator.

END USER, DISTRIBUTED SOFTWARE WARRANTY

3vNet Inc. warrants to the End User ONLY that the Distributed Software will perform without error for a period of ninety (90) days after the date of purchase when integrated into the System in accordance with the vNet Documentation.

LIMITED SOFTWARE WARRANTY, LIABILITY, AND REMEDY

This 3vNet Inc. Software Limited Warranty shall cover all software that is provided to you, the customer, as part of the 3vNet Inc. product, including any operation system software The Remedies provided in this document are your sole and exclusive remedies. In no event shall 3vNet Inc. be liable for any direct, indirect, special, incidental, or consequential damages (including lost profit), whether based on warranty, contract, tort, or any other legal theory.

In no case shall 3vNet Inc’s liability exceed the purchase price for the software and/or product. The limitations set forth above will apply regardless of whether you accept the software.

 

3vNet Inc. authorized systems integrator Warranty Claim Process:

Promptly notify 3vNet Inc., within the warranty period, by calling the Technical Support Group at 970.203.3737 or 888.864.0303, support@coloradovnet.com that you believe the System is defective. The Technical Support Group will issue an RMA number, if it is appropriate to return the defective product to 3vNet Inc.

 

Products Purchased from Colorado vNet LLC prior to 10/15/2009:

Products that were purchased from Colorado vNet LLC prior to 10/15/2009 will not be covered by this warranty, however 3vNet Inc. will have replacement Hardware products made available and can offer a 35% discount towards the purchase of a new replacement product. To obtain a replacement for products that have or may have been purchased from Colorado vNet LLC please contact the Technical Support Department, support@3vnetco.com.

The discount cannot be placed against the following discontinued systems.

  1. Vibe Video/Server products.
 
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